General terms and conditions of business

Table of contents
1. Scope
2. Contracting parties, conclusion of contract, correction options
3. Contract language, contract text storage
4. Delivery conditions
5. Payment
6. Warranty and Guarantees
7. Dispute Resolution

1. Scope

The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the course of its commercial or independent professional activity.
2. Contracting parties, conclusion of contract, correction options
The purchase agreement is concluded with ErgoNura.
By placing products in our online shop, we are making a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.
3. Contract language, contract text storage
The language(s) available for concluding the contract: German, English
We save the contract text and send you the order details and our terms and conditions in written form. For security reasons, the contract text is no longer accessible online.
4. Delivery conditions
Delivery options
We ship the products to the delivery address specified during the ordering process.
We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.
5. Payment
5.1 Prices
The prices quoted at the time of ordering apply. These are total prices. We do not charge VAT.
5.2 Payment methods
The following payment methods are generally available in our shop.
Credit card: You will enter your credit card details during the ordering process.
Your card will be charged immediately after you place your order.
PayPal To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your login details and confirm the payment instruction.
The payment transaction will be processed by PayPal immediately after you place your order. You will receive further instructions during the ordering process.
PayPal may offer additional payment options to registered PayPal customers selected according to its own criteria within their customer account. However, we have no influence over the availability of these options; any further individually offered payment methods govern your legal relationship with PayPal. You can find more information about this in your PayPal account.
6. Warranty and Guarantees
6.1 Warranty Law
The statutory warranty rights apply.
6.2 Guarantees and Customer Service
Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.
7. Dispute Resolution
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.